Privacy Policy
Last updated: April 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, company information, and payment details.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send notifications, and communicate with you about products and services.
3. Data Security
We implement appropriate security measures to protect your personal information. All data is encrypted in transit (TLS 1.3) and at rest (AES-256) using industry-standard protocols. Data is stored in the EU (Google Cloud Platform, europe-west4).
4. Sub-Processors
We use the following sub-processors to deliver our services: - Google Cloud Platform (Firebase): Infrastructure, authentication, database, storage (EU region europe-west4) - Stripe: Payment processing (EU/US) - Vercel: Web application hosting We ensure all sub-processors comply with GDPR requirements through appropriate agreements.
5. Cookies & Tracking
We use essential cookies required for the service to function (authentication, session management). We do not use third-party advertising cookies. Analytics cookies are only set with your explicit consent.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Invoice-related data is retained for 8 years per German tax law (AO §147). You can request deletion of non-legally-required data at any time.
7. Your Rights (GDPR)
Under GDPR, you have the right to: access your personal data, rectify inaccurate data, request deletion (right to be forgotten), restrict processing, data portability, and object to processing. To exercise these rights, contact privacy@luniops.de.
8. Data Processing Agreement
For B2B customers who process personal data through LuniOps, we offer a Data Processing Agreement (DPA) in accordance with GDPR Article 28. Please visit our DPA page or contact privacy@luniops.de to request a copy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@luniops.de